Surjana worked alongside me in a Project Management role to execute Contact Center System Upgrades and Enhancements. She was thorough in determining our business needs right through to implementation adding value along the way."
Surjana is a certified senior project manager and consultant with over 20 years of experience delivering complex business solutions and transformational programs in a variety of industries. An experienced, results-focused leader who is skilled at building high performing teams and stakeholder management, Surjana possesses extensive understanding of organizational systems and industry standards. Her project management experience includes application development, software implementation, software upgrade, data migration, and change management. Other experience ranges from business case development, business analysis and transformation, strategic planning, business process improvement, RFP preparation & evaluation.
Experience gained with investment services, healthcare, insurance, natural gas utilities, financial services, telecommunications, manufacturer, major retail chain, and forestry. Surjana is:
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SKILLS SUMMARY
Expertise:
Industries: Investment Services, Healthcare, Insurance, Utilities (hydro and natural gas), Financial Services, E-Commerce, Telecommunications, Retail, Manufacturing, Forestry, and Government
Applications: Dataphile, Meditech Client Server System, Insurance Sales and Administration System, SAP Financials, Records and Information Management System, Primary Access Regional Information Systems (PARIS), Community Health Records, Contact Centre Systems (ACD/IVR/CTI), Call Recording / Quality Management Systems, Service Quality Program, ATM Processing, Customer Relationship Management (CRM) System, Gas Management System, Electronic Coupons, Planned Outages System, Enterprise Directory and Organization Charts, Customer Tracking System, Records Management and Workflow, User Development Centres, Text-to-Voice Mail Retrieval, Accounts Payable, General Accounting.
Methodologies: PMI Project Management Body of Knowledge, Sierra Guidelines for Project Management, Bell Canada’s Integrated Project Management Methodology, Bell Sygma’s Development System Methodology (ISO 9001 compliant)
Project Management Tools: MS Project, MS SharePoint, Eclipse PPM (Project & Portfolio Management)
Software: Meditech Client Server System, SAP Financials, Primary Access Regional Information System (PARIS), IBS Banking System (mainframe), Apropos Multimedia Interaction Management System, Verint Ultra Call Recording, Talisma (CRM), Aspect/InterVoice/Prospect, MS Word, MS Visio, MS PowerPoint, MS Excel, MS Outlook, Corel Draw, Ventura Publisher, Norton Utilities, IBM/PROFS, Oracle Cerner, Merinio, Slack
Development Tools: Oracle Designer/2000, SQL Navigator/Analyzer, SQL Studio, Lotus Notes, PC-REXX, Fortran, PL/1
- Management of medium to large-sized enterprise-wide projects (including application development, software implementations and upgrades)
- Preparation and obtain approval for business case and project charters
- Establishment, monitoring, and tracking of project plans
- Facilitation of workshops for requirements gathering, strategic drivers, and analysis of complex business areas
- Work well with both business and technical resources (including sponsors, stakeholders, architects, analysts, developers, database administrators, testers, trainers, contractors, vendors, etc.)
- Good working knowledge of all aspects of Information Technology
Industries: Investment Services, Healthcare, Insurance, Utilities (hydro and natural gas), Financial Services, E-Commerce, Telecommunications, Retail, Manufacturing, Forestry, and Government
Applications: Dataphile, Meditech Client Server System, Insurance Sales and Administration System, SAP Financials, Records and Information Management System, Primary Access Regional Information Systems (PARIS), Community Health Records, Contact Centre Systems (ACD/IVR/CTI), Call Recording / Quality Management Systems, Service Quality Program, ATM Processing, Customer Relationship Management (CRM) System, Gas Management System, Electronic Coupons, Planned Outages System, Enterprise Directory and Organization Charts, Customer Tracking System, Records Management and Workflow, User Development Centres, Text-to-Voice Mail Retrieval, Accounts Payable, General Accounting.
Methodologies: PMI Project Management Body of Knowledge, Sierra Guidelines for Project Management, Bell Canada’s Integrated Project Management Methodology, Bell Sygma’s Development System Methodology (ISO 9001 compliant)
Project Management Tools: MS Project, MS SharePoint, Eclipse PPM (Project & Portfolio Management)
Software: Meditech Client Server System, SAP Financials, Primary Access Regional Information System (PARIS), IBS Banking System (mainframe), Apropos Multimedia Interaction Management System, Verint Ultra Call Recording, Talisma (CRM), Aspect/InterVoice/Prospect, MS Word, MS Visio, MS PowerPoint, MS Excel, MS Outlook, Corel Draw, Ventura Publisher, Norton Utilities, IBM/PROFS, Oracle Cerner, Merinio, Slack
Development Tools: Oracle Designer/2000, SQL Navigator/Analyzer, SQL Studio, Lotus Notes, PC-REXX, Fortran, PL/1
Volunteer Experience
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